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Why Hosted VoIP Services Are Becoming The Most Popular Telecommunications Solutions

By Nancy Edwards


For years, only the largest of businesses could enjoy the convenience of having a fully-featured phone system. Thanks to technological advancements, however, such solutions are now within reach for small and medium-sized companies. In particular, the emergence of hosted VoIP as a telecommunications solutions has greatly speeded up this process, opening up a handful of benefits as a result.

Affordability is perhaps the most important reason you should consider switching to a hosted VoIP service. Your provider will take care of all your hardware requirements as part of your plan, leaving the subscription fee as your biggest concern. Now take into account the fact that you won't have to pay for maintenance, and it becomes clear why you start looking for a cloud telephone service provider immediately.

With a hosted VoIP plan, you will never again have to worry about staying in touch with your remote-working employees. Depending on the system, it might be possible for such workers to carry their office extensions on their travels. Not only does this eliminate the headaches of collaborating remotely, but it also creates the possibility of hiring more staff without having to accommodate them in a physical workspace.

A growing company needs its telephone service to expand in tandem with the rate of growth. This is easier said than done with a conventional setup, but flexibility is one of the key strengths of hosted solutions. Since most plans charge users on a per-channel basis, one has the freedom add, remove and reassign channels as they please.

You've gone through reviews and singled out the best VoIP packages for your business, but do you understand all the terms and conditions in the brochures presented to you? This isn't always obvious, some vendors have been known to include additional charges on top of regular service fees in their contracts. You should thus examine the terms contained in any documents vendors present to you as you shop.

As crucial as your VoIP solution is to your business, problems within the system are always likely to crop up. How well you will navigate such issues will depend on the level of support offered by your service provider. Reviewing each company's history in this area is thus critical to a successful hosted PBX investment, but you should also consider paying more for better customer service.

Unlike their on-premise counterparts, hosted PBX systems don't always allow users to add on third-party apps and extensions. This means you might have to shop around to find a vendor who will be willing to offer the level of customization your team needs to be most productive. It's also crucial that you have a good understanding of the exact features you want so you can discuss them with providers when shopping.

When it comes time to upgrade your aging telephone service, you need to think carefully about the route you're going to take. A premise-based system might be more familiar, but it doesn't make sense getting one when there's a cheaper, more flexible solution within reach. Why not choose a hosted VoIP solution that will make communications easier and cheaper in the long run?




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